Fixed: Event screen doesn't open any more.

[Major John Sheppard]

World:
platform: Browser + version: Google Chrome ( Versie 79.0.3945.88 (Officiële build) (64-bits) )
Operating System: Windows 10 1909 ( Build 18363.535 )
Screen resolution: 1920 x 1080 ( Full HD ).
Account name: Major John Sheppard


Reproducibility: 5/5 = happens always

Current situation:
- What is happening? describe it.

There is an error reported :
An error has occured

An internal server error occurred. Please try again later, or contact support if the issue persists with the error ID: w1ec77598d61

» back

Expected situation:
- What should be happening?

The event screen should open to claim the gathered points.

Reproduction Steps:


Add more steps if needed. Include only ONE action for each step!

Screenshots of the bug:
(add as many screenshots as you need)

 

[DeletedUser7299]

https://prnt.sc/qf6wry
https://prnt.sc/qf6xkr

this is a disgrace! no one will answer us from support because they have holidays!! we were left without bonuses: (go to the store event can not!! and no one will do it for a day. It's just about to close!

 

[Major John Sheppard]

Also in Edge it doesn't open :
http://prntscr.com/qf7a4y
The number in the error message is not always the same ...

 

[DeletedUser7299]

https://prnt.sc/qfizh8

no longer correct) they have holidays

admins, return us the time spent on the event and premium points!

 

[nakal]

Dec 25, 13:36	Flag Booster	+1	In-game event
Dec 25, 13:33	Resource package (30%)	+1	In-game event
Dec 25, 13:33	Resource package (30%)	+1	In-game event
Dec 25, 13:33	Resource package (30%)	+1	In-game event

Thanks

 

[saracin2280]

Will there be extra time?

 

[DeletedUser7299]

who did not have time that was late))
for half an hour included? and what about the rest of us who work?

 

[saracin2280]

Negative to the work of the administration of the game.
The attitude towards the players was very disappointing.
Live people play here, not robots.

 

[JawJaw]

Apologies for the delay guys, this was indeed a known issue and is being investigated. Those that have lost premium because of it can create a support ticket and we will be more than happy to assist you further.

DS-20022